Returns & Exchanges

Returns & Exchanges

Zippo products are produced with quality and integrity. If you feel the need to return or exchange an item you have purchased on this website based on the guidelines below, we will gladly process your return within 14 days from the order ship date. Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.

If you purchased your Zippo product from an authorized Zippo retailer, contact that retailer for details of their return policy. Zippo does not accept returns for merchandise purchased through retail locations.
Merchandise returned for credit must be in new, unused condition. To return product for credit or exchange, include a copy of your packing slip included in your shipment and the reason for your return. If you do not have your original packing slip, include your order number, name, address, phone, and email so we may contact you with any issues that may.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Customized Products

Engraved or customized merchandise CANNOT be returned or exchanged.

Refund Process

Upon receipt of products, refunds will be processed to the form of payment used on the original order.

Refunds will include product amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.

Credit Card Refunds
For credit card refunds, allow up to two billing cycles for the credit to appear on your statement.

Cheque/Postal Order Refunds
If you return a product purchased with a cheque or postal order as payment, a cheque will be issued and mailed to you within two weeks of receipt of returned product.


To return a defective product, follow the instructions in the repair section.


We do not accept C.O.D. deliveries.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Zippo will not replace the contents of the package. Thank you for your cooperation.