Customer Care

Orders / Cancellations

A valid email address is needed to place an order online.

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations.

If you have registered as a customer, you can check the status of your order by logging into your profile. You are responsible for maintaining the confidentiality of your password and account information. Furthermore, you are responsible for all activities that occur in your account and agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss that you may occur as a result of any unauthorized person using your account or your password.

Customized Product

By customizing your own Zippo product on this website, you take full responsibility for any photo or artwork presented to Zippo for the purpose of placing it on a Zippo product. All photos and art created or submitted by consumers for placement on a customized product will be reviewed by Zippo. If the content appears to be not acceptable with the Zippo Terms and Conditions, it will be rejected and an email notification of the cancelled product from order will be sent to the registered consumer at the email address provided at the time of order. If the customized product order also includes lighter fluid, butane, flints, and wicks only, the entire order will be canceled. If your customized order includes other Zippo products, those items will still be shipped regardless of the customized product being canceled. Sales tax and shipping/handling charges will be applied to only those products shipped. See Zippo Terms and Conditions for more information.


Any regular product ordered with a customized product will not be shipped until the customized product is ready for shipment. Customized products (designed by you or engraved) are not returnable unless determined defective by Zippo so review your final design in Step 4 of the customization process carefully. If a shipping error of your customized product is made by Zippo a replacement will be issued upon receipt of the original customized product.

Order Verification

Occassionally for your protection against fraud, we will need to confirm your order by calling you. Please return our call immediately so we can expedite your order promptly.



Complete orders are sent in accordance with our Guidelines services listed below. Orders are complete, when it comes to the authorization of a credit card and shipping address will be confirmed. Besides Zippo reserves the right to suspend orders on suspicion of fraud. Orders that are not complete, will be canceled and the customer will be informed.

We can also send various items to separate addresses. Orders to be sent to separate addresses, should be submitted separately. Shipping and implementation are incurred for each delivery address.